Jackson & Perkins Reviews

Ordered 2 roses for $20.75 per bush, plus a total of $14.95 for shipping. Received one bush and a charge of the entire $14.95 for shipping (total $35.70) for that one bush and back order on the second bush. Next day received notice that the second rose was out of stock. So the one bush cost me $35.70, when I had originally figured to spread the shipping costs over 2 roses-a cost per rose of $ 28.22 total. I never would have ordered one plant at $35.70. When I wrote to the company and asked for a partial refund of my shipping costs or free shipping in 2022 when my out of stock rose was available, I received a nonresponsive "canned" reply. My second email to the company requesting another review of my complaint went unanswered. So I'll take my future business elsewhere and encourage all other rose buyers to use another company.

I placed an order for 2 canna varieties from J&P and when I went to plant them, discovered that one of the packages contained nothing but peat/soil. What kind of quality control is that? I logged a complaint about the order via email with customer service and never received any sort of reply. However, several weeks later I discovered a refund on my credit card with an inexplicable dollar amount. I'll grant you that I got a refund, and it was welcome, but it would have been nice to have gotten an email that it was pending and how it was calculated. It was, in general not a great experience.

Ordered plants in February. Should have shipped in March. Shipped 1/2 of the order in April and sent an email stating they were waiting for others to reach maturity so they could ship them. Finally received these 6 little tiny 4”-6” ferns that made me laugh. The web page did not say that these ferns were new seedlings. In fact the email made me believe they would be what was pictured. I called and explained that these tiny little plants that cost me $80 would need to be sent back. They refused! Said I was not guaranteed an established plant. Save your money. Do not buy from JP.

I bought 3 plants for nearly $25 each. They did not have free shipping even for large orders. In fact, you pay more shipping for larger order. At this price, I expected some good healthy plants. What I received were 3 half-dead plants. I hate this company. They cheated me out of $90. They do not want any customers. They just want to cheat people out of their money and disappear.

This company is a scam. I paid an average of $25 for each plant. I bought 3 plants. They did not even have free shipping. In fact their shipping amount depended on how much you spent. If you spent more money, you would be paying more shipping charges. At the end, what I got were three half-dead twigs. This has been the worst experience in plant buying so far. Never again.

J&P should be ashamed of themselves. They shipped 3 roses in the deep freeze. They arrived brown. Now they are dead. They were not even #2 quality. TWIGS! They don't respond to my inquiries. They take your money and say so long, sucker.

Shipped 3 bare root roses late and then across the country during the worst freeze wave in years. They were this twigs, grade #2 and brown. I wrote and said they looked dead and asked why they shipped in the freeze? They said don't worry. 3 months later, they are dark brown in the ground and dead. My request for replacement or refund has been ignored. I would never buy from them again. Grubbing money.
As an update, after "Jarrod" posted here to write him to get this resolved, I am waiting almost 10 days later for his response. Not a reliable or trustworthy company.

Ordered hydrangea got a tiny little plant for $80. One was dead.

You would think by now I would know better, but I guess not. Tried them again this year, 3 roses, all came bare root and I do mean bear. After one month, ONE rose is growing, one is stuck in neutral and one while not dead is showing on signs of life. These plants were not very old when harvested, had they been smaller they could have shipped in an envelope. Please, NEVER AGAIN!

I don't have words to prescribe this company, I order roses on March 5 until today no answer and no one replied back at emails regarding the order, customer service don't pick up the phones.
I don't know what to do anymore!!!
Better stay away from them!!!

I bought three plants. One plant was broken in the main stem, one had dried up leaves and the rose was tiny. I paid the same price to another well know online vendor and I got a rose that was large (not a small twig like these guys). Their plants are expensive. I don't mind the cost. But the plants I received were no where near the price. I have bought from several different plant venders with similar price. But the quality of plants I received from others were so much better than J&P. I found the same plants (mature) in my local plant store for 3 times less price. I feel cheated out of my money. If my plants die, I hope they send them to me again and not charge me shipping. Online vendors are notorious for charging shipping if they are doing a guarantee.

I have had great success with J&P (unlike some other online garden companies). Tree roses I bought have had a ton of blooms the first year and other items arrived quickly and in great shape.